Dynamics of hierarchical conflict in higher education: What does the literature tell us about performance and well-being?
Keywords:
hierarchical conflict, higher education, academic performance, staff well-being, conflict management
Abstract
Hierarchical conflict in higher education institutions can affect the performance and welfare of lecturers and administrative staff, but in-depth studies on the impact and conflict management strategies still need to be explored. This study aims to provide an understanding of the impact of hierarchical conflict on the performance and well-being of lecturers and administrative staff and effective strategies for managing conflict. This study uses a literature review method, which examines findings from relevant literature with a content analysis approach. The results indicate that hierarchical conflict can potentially reduce academic productivity and operational efficiency and increase staff stress and burnout. However, in some cases, conflict can also spark innovation and collaboration. Effective conflict management strategies include managerial, cultural, and structural approaches. The findings contribute to developing conflict management policies and practices in higher education institutions and provide theoretical insights to guide future research.
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References
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Subhaktiyasa, P. G. (2024b) ‘PLS-SEM for Multivariate Analysis: A Practical Guide to Educational Research using SmartPLS’, EduLine: Journal of Education and Learning Innovation, 4(3).
Subhaktiyasa, P. G., Agung, A., et al. (2024) ‘Spiritual Leadership and Lecturer Performance: Mediating Role of Work Motivation’, International Journal of Evaluation and Research in Education, 13(6), p. 3653~3662. doi: 10.11591/ijere.v13i6.29175.
Subhaktiyasa, P. G., Sintari, S. N. N., et al. (2024) ‘Tri Hita Karana and Organizational Culture in Society 5.0: Effect on Adaptability, Consistency, Involvement, and Mission’, Jurnal Ilmiah Manajemen dan Bisnis, 9(1), pp. 1–10. doi: https://doi.org/10.38043/jimb. v7i2.4679.
Subhaktiyasa, P. G. and Sintari, S. N. N. (2024) ‘Elevating Performance : Spiritual Leadership and Mitigation of Counterproductive Work Behavior in Higher Education’, Indonesian Journal of Educational Research and Review, 7(2). doi: 10.23887/ijerr.v7i2.76966.
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Widayanthi, D. G. C. et al. (2024) Teori Belajar dan Pembelajaran. 1st edn. Jambi: PT. Sonpedia Publishing Indonesia.
Wulfekühler, H. and Andrason, A. (2023) ‘“We don’t need another hero!”: Whistleblowing as an ethical organizational practice in higher education’, Educational Philosophy and Theory, 55(7), pp. 844–854. doi: 10.1080/00131857.2022.2152672.
Xu, C. and Chang, Y. C. (2022) ‘Factors affecting faculty conformity in South China universities’, Frontiers in Psychology, 13(August), pp. 1–12. doi: 10.3389/fpsyg.2022.923500.
Yap, A. J., Madan, N. and Puranam, P. (2021) ‘Formal Hierarchy As a Source of Upward Status Disagreement? A Theoretical Perspective’, Organization Science, 33(1), pp. 464–482. doi: 10.1287/orsc.2021.1523.
Bhushan, S. (2023) ‘Power Centres in Governance of Higher Education’, Higher Education for the Future, 10(1), pp. 31–48. doi: 10.1177/23476311221142433.
Bulut-Sahin, B. and Kondakci, Y. (2022) ‘Conflicting Perspectives on the Internationalization of Higher Education: Evidence from the Turkish Case’, Journal of Studies in International Education, 27(5), pp. 834–852. doi: 10.1177/10283153221126245.
Cabrera, D. et al. (2022) ‘Distributed Autonomous Organization of Learning: Future Structure for Health Professions Education Institutions’, JMIR Med Educ, 8(1), p. e28770. doi: 10.2196/28770.
Cai, Y., Ma, J. and Chen, Q. (2020) ‘Higher Education in Innovation Ecosystems’, Sustainability. doi: 10.3390/su12114376.
Capel, S. A. (1992) ‘Stress and burnout in teachers’, European Journal of Teacher Education, 15, pp. 197–211. Available at: https://api.semanticscholar.org/CorpusID:144955658.
Edwards, R., Crosling, G. and Lim, N.-C. (2014) ‘Organizational Structures for International Universities: Implications for Campus Autonomy, Academic Freedom, Collegiality, and Conflict’, Journal of Studies in International Education, 18(2), pp. 180–194. doi: 10.1177/1028315313493182.
Fairhurst, G. T. and Connaughton, S. L. (2014) ‘Leadership: A communicative perspective’, Leadership, 10(1), pp. 7–35. doi: 10.1177/1742715013509396.
Greer, L. L. et al. (2018) ‘Why and when hierarchy impacts team effectiveness: A meta-analytic integration’, Journal of Applied Psychology, 103(6), pp. 591–613. doi: https://doi.org/10.1037/apl0000291.
Hautala, T., Helander, J. and Korhonen, V. (2021a) ‘Administrative structures of higher education institutions - connection with the experience of professional agency of teaching staff’, International Journal of Leadership in Education, pp. 1–25. doi: 10.1080/13603124.2021.1937704.
Hautala, T., Helander, J. and Korhonen, V. (2021b) ‘Administrative structures of higher education institutions - connection with the experience of professional agency of teaching staff’, International Journal of Leadership in Education, 27(4), pp. 909–933. doi: 10.1080/13603124.2021.1937704.
Heffernan, T. and Bosetti, L. (2021) ‘Incivility: the new type of bullying in higher education’, Cambridge Journal of Education, 51(5), pp. 641–652. doi: 10.1080/0305764X.2021.1897524.
Jameson, J. et al. (2023) ‘A systematic scoping review and textual narrative synthesis of trust amongst staff in higher education settings’, Studies in Higher Education, 48(3), pp. 424–444. doi: 10.1080/03075079.2022.2145278.
Johnson, A. T. (2017) ‘Conflicted communities, contested campuses: A cross-case comparison of community engagement at two African Universities in conflict contexts’, Review of Higher Education, 41(1), pp. 61–89. doi: 10.1353/rhe.2017.0033.
Kováts, G. (2018) ‘The change of organizational structure of higher education institutions in Hungary: A contingency theory analysis’, International Review of Social Research, 8(1), pp. 74–86. doi: 10.2478/irsr-2018-0009.
Lis, M. (2021) ‘Higher Education Institutions as Partners in Growing Innovation of Local Economy’, Social Sciences. doi: 10.3390/socsci10080316.
Lukman, Y. (2021) ‘Managing Conflict at Institution / s of Higher Learning : A Post-Positivist Perspective’, International Journal of Higher Education, 10(6), pp. 1–10. doi: 10.5430/ijhe.v10n6p1.
Muthanna, A. and Sang, G. (2017) ‘Conflict at higher education institutions: factors and solutions for Yemen’, Compare: A Journal of Comparative and International Education, 48(2), pp. 206–223. doi: 10.1080/03057925.2017.1298434.
Petermann, A., Schreyögg, G. and Fürstenau, D. (2019) ‘Can hierarchy hold back the dynamics of self-reinforcing processes? A simulation study on path dependence in hierarchies’, Business Research, 12(2), pp. 637–669. doi: 10.1007/s40685-019-0083-9.
Rinehart Kathawalla, R. and Mehta, J. (2022) ‘Humans in Hierarchies: Intergroup Relations in Education Reform’, Educational Administration Quarterly, 58(4), pp. 597–637. doi: 10.1177/0013161X221098072.
Ronay, R. et al. (2012) ‘The Path to Glory Is Paved With Hierarchy: When Hierarchical Differentiation Increases Group Effectiveness’, Psychological Science, 23(6), pp. 669–677. doi: 10.1177/0956797611433876.
Schofer, E., Ramirez, F. O. and Meyer, J. W. (2020) ‘The Societal Consequences of Higher Education’, Sociology of Education, 94(1), pp. 1–19. doi: 10.1177/0038040720942912.
Shattock, M. (2021) ‘The “modernisation” of university governance: re-balancing the components in cross-European comparison’, Perspectives: Policy and Practice in Higher Education, 25(4), pp. 127–131. doi: 10.1080/13603108.2021.1956716.
Skelton, A. (2012) ‘Value conflicts in higher education teaching’, Teaching in Higher Education, 17(3), pp. 257–269. doi: https://doi.org/10.1080/13562517.2011.611875.
Slocum, T. A. and Rolf, K. R. (2021) ‘Features of Direct Instruction: Content Analysis’, Behavior Analysis in Practice, 14(3), pp. 775–784. doi: 10.1007/s40617-021-00617-0.
Smith, N. and Fredricks-Lowman, I. (2020) ‘Conflict in the workplace: a 10-year review of toxic leadership in higher education’, International Journal of Leadership in Education, 23(5), pp. 538–551. doi: 10.1080/13603124.2019.1591512.
Subhaktiyasa, P. G., Agung, A. A. G., et al. (2023) ‘Spiritual Leadership in Educational Organization: A Systematic Literature Review’, Journal of Law and Sustainable Development, 11(5), pp. 1–22. doi: https://doi.org/10.55908/sdgs.v11i5.722.
Subhaktiyasa, P. G. (2023) ‘Spiritual Leadership Influences Organizational Citizenship Behavior in Higher Education’, International Journal of Economics, Management, Business, and Social Science, 3(1), pp. 42–51. doi: https://doi.org/10.59889/ijembis.v3i1.112.
Subhaktiyasa, P. G., Rizki, K., et al. (2023) ‘The Effect of Transformational Leadership, Servant Leadership, and Spiritual Leadership on Organizational Citizenship Behavior’, Jurnal Organisasi dan Manajemen, 19(1), pp. 224–238. doi: 10.33830/jom.v19i1.3695.2023.
Subhaktiyasa, P. G. (2024a) ‘Lecturers’ perceptions of spiritual leadership: A quantitative descriptive study in higher education’, Indonesian Journal of Educational Development, 5(1), pp. 162–170. doi: doi.org/10.59672/ijed.v5i1.3682.
Subhaktiyasa, P. G. (2024b) ‘PLS-SEM for Multivariate Analysis: A Practical Guide to Educational Research using SmartPLS’, EduLine: Journal of Education and Learning Innovation, 4(3).
Subhaktiyasa, P. G., Agung, A., et al. (2024) ‘Spiritual Leadership and Lecturer Performance: Mediating Role of Work Motivation’, International Journal of Evaluation and Research in Education, 13(6), p. 3653~3662. doi: 10.11591/ijere.v13i6.29175.
Subhaktiyasa, P. G., Sintari, S. N. N., et al. (2024) ‘Tri Hita Karana and Organizational Culture in Society 5.0: Effect on Adaptability, Consistency, Involvement, and Mission’, Jurnal Ilmiah Manajemen dan Bisnis, 9(1), pp. 1–10. doi: https://doi.org/10.38043/jimb. v7i2.4679.
Subhaktiyasa, P. G. and Sintari, S. N. N. (2024) ‘Elevating Performance : Spiritual Leadership and Mitigation of Counterproductive Work Behavior in Higher Education’, Indonesian Journal of Educational Research and Review, 7(2). doi: 10.23887/ijerr.v7i2.76966.
Tetteh, D. and Tetteh, G. (2023) ‘Organisational Conflicts in Higher Educational Institutions and Effects on Employee Performance’, International Journal of Humanities and Social Science, 10(2), pp. 80–86. doi: 10.14445/23942703/ijhss-v10i2p110.
West, P. W. A. (2006) ‘Conflict in Higher Education and Its Resolution’, Higher Education Quarterly, 60(2), pp. 187–197. doi: https://doi.org/10.1111/j.1468-2273.2006.00316.x.
Widayanthi, D. G. C. et al. (2024) Teori Belajar dan Pembelajaran. 1st edn. Jambi: PT. Sonpedia Publishing Indonesia.
Wulfekühler, H. and Andrason, A. (2023) ‘“We don’t need another hero!”: Whistleblowing as an ethical organizational practice in higher education’, Educational Philosophy and Theory, 55(7), pp. 844–854. doi: 10.1080/00131857.2022.2152672.
Xu, C. and Chang, Y. C. (2022) ‘Factors affecting faculty conformity in South China universities’, Frontiers in Psychology, 13(August), pp. 1–12. doi: 10.3389/fpsyg.2022.923500.
Yap, A. J., Madan, N. and Puranam, P. (2021) ‘Formal Hierarchy As a Source of Upward Status Disagreement? A Theoretical Perspective’, Organization Science, 33(1), pp. 464–482. doi: 10.1287/orsc.2021.1523.
Published
2024-09-30
How to Cite
Putu Gede Subhaktiyasa, Arisusana, I. M., Wahyudi, H., & Sumaryani, N. P. (2024). Dynamics of hierarchical conflict in higher education: What does the literature tell us about performance and well-being?. Jambura Journal of Educational Management, 5(2), 537-547. https://doi.org/10.37411/jjem.v5i2.3265
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Articles
Copyright (c) 2024 Putu Gede Subhaktiyasa, I Made Arisusana, Hendro Wahyudi, N. Putri Sumaryani
This work is licensed under a Creative Commons Attribution-ShareAlike 4.0 International License.
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